Trade Finance Officer | Contract | Bank

Key Responsibilities

• Process and handle Trade Finance products, including Import/Export documentation, Letter of Credit (LC) issuance, and Import Financing transactions
• Ensure all transactions and assigned tasks are processed in accordance with operating procedures, compliance standards, and regulatory requirements
• Support smooth day-to-day operations and ensure transactions are completed within stipulated Service Level Agreements (SLAs)
• Ensure operational duties are performed accurately and in a timely manner
• Adhere to department SOPs, bank policies, internal controls, and operational guidelines
• Escalate operational risk incidents promptly and appropriately
• Provide quality customer service by managing client queries effectively and offering solutions or recommendations related to trade finance matters
• Liaise with clients to clarify unclear instructions and obtain complete documentation prior to transaction execution
• Manage daily workflow efficiently to meet and exceed customer expectations
• Identify opportunities for process improvements and operational efficiency enhancements
• Conduct transaction monitoring and follow-up on end-to-end processing for structured trade deals
• Provide regular transaction status updates to Structured Trade Middle Office (STMO) and relevant stakeholders
• Collaborate closely with STMO, Business Units, GTS, and other internal stakeholders on daily operational activities
• Handle filing, archival of bills, courier manifest preparation, and document enveloping activities

Requirements

• Diploma or Degree in Banking, Finance, Business, or related disciplines
• At least 1 year of experience in Trade Finance Operations, Banking Operations, or related financial services roles
• Knowledge of Trade Finance products and processes, including LC issuance, import/export documentation, and financing transactions
• Familiarity with sanctions screening, compliance checks, and operational risk controls is advantageous
• Keen attention to detail with the ability to manage high transaction volumes accurately
• Good communication and stakeholder management skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Microsoft Office applications